WHAT IS A CLOUD BASED PHONE SYSTEM?


A cloud based phone system refers to a phone system that is physically located off-site, managed by a third party, and accessed through the internet. A cloud base solution offers the same or more features available in a on-site phone system set-up with the benefit of not needing a closet full of equipment or deep knowledge in installation and maintenance of a phone system. With a phone system in the cloud, providers like LinkedPhone maintain all the equipment, software, and configuration required to service thousands of clients at the same time. With the benefit of scale, LinkedPhone is able to provide security, reliability, maintenance, deep expertise, and 24/7 monitoring that would not be feasible for a small or medium size businesses. Plus, as your company grows in staff or locations, there is no need for a phone system upgrades: You can simply make adjustments to the level of service you need.

WHAT ARE THE BENEFITS OF A CLOUD BASED PHONE SYSTEM?


LinkedPhone Feature: Local or Toll-Free Business Phone Number

The Phone System That Is Right For You

Each business is different and has different phone needs.  When shopping for Cloud Based Pone System, it is important that you choose the phone system that includes the features that will meet your specific business needs.  Communicating with your customers is one of the most important things you do as a business. Your Cloud Based Phone System should help you present a professional image to your customers.  Long wait times, complicated phone menus, dropped calls, poor call quality can reflect poorly on your business.  Pick a phone system that will not only provide a solid caller experience but will also help you have powerful interactions with your customers.

LinkedPhone Virtual Receptionist: Company Greeting

Virtual Receptionist

Handle incoming business calls just like a live receptionist!  A company greeting welcomes your callers and provides them with various call menu options. A company greeting leaves a positive impression on your customers, giving them the confidence that they are working with a professional business, whether you're working for yourself or have a team of employees. The instant credibility you receive will help you earn the trust of your callers and grow your business. You have three options for your company greeting. 1) Use your own voice 2) Use our excellent text to speech technology which converts your script into speech, or 3) Upload an MP3 file.

Company Greeting Sample 1

 

Company Greeting Sample 2


LinkedPhone Feature: Route Business Calls To Cell Home Desk Phone

Route Business Calls

You no longer need to be glued to your desk to make and receive business phone calls!  Route incoming business calls to the right device, person, or team...the first time. You've likely called into a big company and heard "Press 1 for Customer Service" or "Press 2 for Billing". LinkedPhone provides the very same technology to you, without the hassle. Virtual Receptionist routes business calls instantly, regardless of location or device. And yes, you can route calls to your home phone, to an office IP phone, to your desktop computer, or your mobile phone. When routing calls to, for example, a sales team, all phones ring at the same time until someone picks up (Simultaneous Call Routing). You may also configure your sales teams' phones to ring one at a time  (Sequential Call Routing) or to evenly distribute call loads across your team (Round Robin Call Routing). If your team is busy, the caller is placed in queue with hold music until someone becomes available. Lastly, you can set up a team voicemail box so that every unanswered call is attended to. Setting up call routing with LinkedPhone's small business phone system is easy...all it takes is a couple of minutes.


LinkedPhone Virtual Receptionist: Voicemail & Free Transcription

Voicemail & Voicemail Transcription

When this call menu option is selected, Virtual Receptionist sends your customer to voicemail. Once a voice message is left, designated recipients in your team will instantaneously receive the message by email. Our customers love this since they check email far more frequently than they do voicemail. Receiving voicemail by email also enables you to archive messages without fear of deletion by your phone system. Lastly and critically, it won't hog your phone's memory. LinkedPhone's voice message email includes an audio file of the message and free voicemail transcription. Voicemail transcription converts voice messages into text so that you can read voicemail on the go!


IS LINKEDPHONE'S CLOUD BASED PHONE SYSTEM EASY TO SET UP?


The elegance of LinkedPhone’s small business cloud based phone system is how easy it is to set up complex tasks. First, tap the call menu option you’d like to configure. Second, tap the function you would like to perform. Third, provide a name for your call menu option. If you’re setting up call routing, simply tap the people you’d like to route calls to. It’s really that easy.

More questions about LinkedPhone? Check out our FAQ.

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