What is a LinkedPhone Ticket?
A Ticket is a simple way to track a customer issue, request, or follow-up so it doesn't get buried in your inbox.
Each ticket stays connected to the customer's full history — calls, texts, and voicemails — so you always have context. Instead of relying on memory or scattered notes, you and your team can see what needs action.
What can I use tickets for?
You can use tickets for customer service requests, sales follow-ups, missed-call follow-ups, estimates, billing questions, appointment-related tasks, order issues, general project management, or anything that needs ownership and follow-through.
Are tickets useful if I'm a solo business owner?
Yes. When you're running the whole show by yourself, dropped balls are expensive. Tickets give you one reliable place to capture every client request, follow-up, and to-do. That way, you're not depending on sticky notes, memory, or a cluttered inbox to keep customers happy.
Can I assign tickets to a team member?
Yes. Tickets can be assigned to specific team members, so there is always a clear owner. This helps prevent duplicate work, missed follow-ups, and “I thought someone else had it” moments, improving accountability and reducing confusion.
Can my team collaborate on a ticket?
Yes. Team members can collaborate on tickets by adding comments, notes, and documents, making it easier to work together and resolve customer issues faster.
Can I assign a priority level to tickets?
Yes, you can assign a High, Medium, or Low priority to tickets to help you prioritize your time and tasks.
Can I update the status of a ticket?
Yes, you can update the status of any ticket to New, In Progress, On Hold, or Closed.
Can I add notes or attach files to tickets?
Absolutely. You and your team members can collaborate on tickets by adding comments, notes, documents, files, and images, making it easy to keep everything related to a request in one place.
Are tickets visible within a customer’s conversation history?
Yes. Tickets are designed to stay connected to the customer context, so your team can track follow-ups alongside the conversation history. That makes it easier to pick up where someone else left off.
Can I track a customer's full journey from first contact to resolution?
Yes. Tickets let you follow the entire arc from sales cycles and service requests to final resolutions, all in one place, so you have a complete view of each customer relationship.
What happens if I delete a contact with an open ticket?
Deleting a contact permanently removes any tickets associated with that contact. It's worth confirming before you delete anyone with open tickets.
Do I need separate help desk software like Zendesk or Freshdesk?
Not at all. Ticketing is built directly into LinkedPhone, so you can track and resolve customer requests in the same app where your calls, texts, and voicemails already live. No extra subscription, no jumping between apps, and no syncing headaches.
Can I manage tickets from my phone?
Yes. LinkedPhone is designed for mobile-first businesses, so you can manage tickets from your mobile phone or computer
How are tickets different from notes or reminders?
Notes are easy to forget, and reminders often lack context. Tickets give every client request a clear owner, status, priority, and conversation history, so your team knows what happened, who is responsible, and what still needs to be done.
Can I do other things with tickets in addition to customer support?
Yes. Tickets are a flexible tool to help you stay on top of your business. Coming soon, you'll be able to use tickets for personal to-do lists, follow-ups, and internal business projects that aren’t attached to a specific customer.
