Ticket Management - Built In

A Ticket is a simple way to track a customer issue, request, or follow-up so it doesn't get buried in your inbox. Each ticket stays connected to the customer's full history — calls, texts, and voicemails — so you always have context. Instead of relying on memory or scattered notes, you and your team can see what needs action.

You can use tickets for customer service requests, sales follow-ups, missed-call follow-ups, estimates, billing questions, appointment-related tasks, order issues, general project management, or anything that needs ownership and follow-through.

Yes. When you're running the whole show by yourself, dropped balls are expensive. Tickets give you one reliable place to capture every client request, follow-up, and to-do. That way, you're not depending on sticky notes, memory, or a cluttered inbox to keep customers happy.

Yes. Tickets can be assigned to specific team members, so there is always a clear owner. This helps prevent duplicate work, missed follow-ups, and “I thought someone else had it” moments, improving accountability and reducing confusion.

Yes. Team members can collaborate on tickets by adding comments, notes, and documents, making it easier to work together and resolve customer issues faster.

Yes, you can assign a High, Medium, or Low priority to tickets to help you prioritize your time and tasks.

Absolutely. You and your team members can collaborate on tickets by adding comments, notes, documents, files, and images, making it easy to keep everything related to a request in one place.

Yes, you can update the status of any ticket to New, In Progress, On Hold, or Closed.

Yes. Tickets are designed to stay connected to the customer context, so your team can track follow-ups alongside the conversation history. That makes it easier to pick up where someone else left off.

Yes. Tickets let you follow the entire arc from sales cycles and service requests to final resolutions, all in one place, so you have a complete view of each customer relationship.

Deleting a contact permanently removes any tickets associated with that contact. It's worth confirming before you delete anyone with open tickets.

Not at all. Ticketing is built directly into LinkedPhone, so you can track and resolve customer requests in the same app where your calls, texts, and voicemails already live. No extra subscription, no jumping between apps, and no syncing headaches.

Yes. LinkedPhone is designed for mobile-first businesses, so you can manage tickets from your mobile phone or computer.

Notes are easy to forget, and reminders often lack context. Tickets give every client request a clear owner, status, priority, and conversation history, so your team knows what happened, who is responsible, and what still needs to be done.

Yes. Tickets are a flexible tool to help you stay on top of your business. Coming soon, you'll be able to use tickets for personal to-do lists, follow-ups, and internal business projects that aren’t attached to a specific customer.

There is no extra cost. Our simple pricing emphasizes no locked features, contracts, upsells, or surprises. Our Tickets feature was built from the ground up to help small businesses access modern communication features without complicated enterprise software or expensive add-ons.