Virtual Receptionist &Call Menu Options


Create professional call menu options.
Route calls to any phone, colleague, or to an entire team.
Voicemail. Voicemail transcription. Company directory.

What is LinkedPhone's Virtual Receptionist?


Virtual Receptionist is a professional-grade feature we offer to all LinkedPhone customers, free of charge. Also known as ‘Auto-Attendant’, LinkedPhone’s Virtual Receptionist performs many of the same tasks that live receptionists perform, like greeting callers and routing them to the right person or team at your business. Virtual Receptionist is a cost-effective way to present a professional image 24 hours a day / 7 days a week. Even if you’re an entrepreneur, Virtual Receptionist conveys an established and professional image that delivers instant credibility for you and your business.

The best part about Virtual Receptionist is that you don’t have to spend thousands of dollars for a professional, corporate-quality phone system. There is no need to buy expensive equipment, hire specialized IT personnel to install servers and software, or study lengthy user manuals. Leave the hard work to us.

Virtual Receptionist requires only a few minutes to set up. Customize your very own call menu with a few taps, online or with our mobile app.

What can Virtual Receptionist do?


Icon for selection of call menu option

Call Menu Options

Call menu options automatically perform an action when a keypad button is pressed. For example, a caller may press 1 for store hours, press 2 for customer service, press 3 for billing questions, press 4 for voicemail, press 5 for company directory. What used to cost small businesses over $10,000 is now available from LinkedPhone for $19.99 a month.

Clock icon depicting ability of business owners to set busines hours during which mobile phone rings

Business Hours

All devices linked to your business phone number ring only when you want them to. You can configure Virtual Receptionist to handle calls differently when your business is open vs. when your business is closed. When your business is open, Virtual Receptionist routes calls based on caller input (for example, billing questions vs. technical support). When your business is closed, calls are sent directly to voicemail. Of course, you can customize these settings to accommodate your business needs.

Smart phone with eyeball highlighting that you can see incoming business calls on your smart phone

Business Call Screening

If you're using your mobile device for business calls, LinkedPhone's call screening feature makes it clear which calls are business calls and which calls are personal calls. Before you pick up, you'll see the name of the person calling and, if applicable, the call menu option selected. This provides a quick heads up for the types of questions the customer might ask.

Phone handset icon with sound waves depicting an outgoing company or welcome greeting for small business call menu

Welcome Greeting

A welcome greeting provides callers with a company greeting and, if you decide to set them up, a list of call menu options. A company greeting lets callers know they've reached the right number and gives them confidence that they're working with a professional business. You have three options for your company greeting. 1) Use your own voice 2) Use our excellent text to speech technology, or 3) Upload an MP3 file. You also have the option of working with our professional voice talent. If you're interested in professional voice talent, drop us a note with your script, your preferred voice among the samples below, and we'll work to get you the best possible pricing.

Male Voice Talent

Female Voice Talent

One dot with two arrow to two other dots. With LinkedPhone's call routing, you can route customers calls to any team, department, or individual at your business

Call Routing

Route incoming business calls to the right person or to an entire team. You've likely called into a big company and heard "Press 1 for Customer Service" or "Press 2 for Billing". LinkedPhone provides the very same technology to you, without the hassle or the expenses. Virtual Receptionist routes business calls to mobile phones, office IP phones, and landlines. You can even talk and text on your laptop or computer. When routing calls to a sales team, for example, all phones ring at the same time until someone picks up (Simultaneous Call Routing). You may also configure your sales teams' phones to ring one at a time  (Sequential Call Routing) or to evenly distribute call loads across your team (Round Robin Call Routing). If your team is busy, the caller is placed in queue with hold music until someone becomes available. Lastly, you can set up a team voicemail box so that every unanswered call is attended to.

LinkedPhone Virtual Receptionist: Play Info Message

Play Informational Message

Play a message with important information you'd like to convey to customers. For example, a pre-recorded message can be used to relay business hours, office location, company website, email, special sales, promotions, company events, or general updates about your business. Again, you may use your own voice, use our advanced text to speech technology, or upload an MP3 file.

LinkedPhone business voicemail icon

Voicemail & Voicemail Transcription

Business voicemail is sent instantly to the LinkedPhone mobile app and to any email address you specify. Our customers love this since they check email far more frequently than they do voicemail. LinkedPhone also transcribes your voicemail free. Read your voicemail anytime you're on the go.

Organization chart icon illustrating that business owners can add colleagues and share a team business number with them

Company Directory

When you add team members to LinkedPhone, a company directory is automatically created for you. There is no need to build or maintain a company directory manually as team members enter and exit your business. Callers may search for team members by name or extension.

Call sub-menu icon for business teams and departments

Multi-Tier Call Menu

Multi-tier call menus ( a.k.a. sub-menu) provide additional call menus for teams and departments. Use this feature if you have a department that requires its own call menu. For example, if you have a customer service department, you can set up a multi-tier call menu customized just for that team - 'Press 1 for product support' and 'Press 2 for billing questions'. From here, you can direct callers to colleagues who are specialized in these areas.

Can I set up or change Virtual Receptionist on my personal cell phone?


You have the flexibility to set up and configure Virtual Receptionist on the web or on your cell phone with our mobile app. With LinkedPhone, there is no need to buy a separate cell phone for your business. Our mobile app adds your business phone number as a second number to your personal cell phone. This enables you to make modifications to your Virtual Receptionist in addition to communicating with customers using business caller ID. You’ll never have to give out or publish your personal phone number again. When you sign up for LinkedPhone online, you can download and use our app for free. If you have team members, they may use the app for free as well.

Is Virtual Receptionist easy to set up?


The elegance of LinkedPhone’s cloud-based virtual phone system is how easy it is to configure complex tasks. First, tap the keypad button you’d like to configure. Second, tap the function you would like to perform. Third, provide a name for your call menu option. If you’re setting up call routing, simply tap the people you’d like to route calls to. It’s really that easy. The images below illustrate how easy it is to set up a call menu option that routes calls to select team members.

Tell me more about LinkedPhone.


We offer business phone numbers across all local and toll-free area codes in the U.S. and Canada. We offer unlimited business voice & text messaging and the important business features you need to grow. LinkedPhone specifically serves the small business community.

Setting up takes just a few minutes. Select a business phone number or port your current number and you’re good to go. Our technology will save you thousands of dollars. There is no need to go through your phone company or buy expensive equipment. We take care of all the back-end hardware and software for you so you can focus on what matters most, growing your business. Try LinkedPhone free! You have nothing to lose. We know you’ll love our service.

Unlike traditional business phone systems offered by big telecom companies, your LinkedPhone business number works with any desk phone, home phone, laptop, and even your personal cell phone.

Our technology makes it possible for your business number to travel with you. That means you can connect with customers at your place of business using an office IP phone or landline. Even better, there’s no need to buy a separate mobile phone for your business. Our mobile app adds a stand-alone business line to your personal cell phone. That means you can talk & text with your business phone number, not your personal number. That stays private. You can also talk & text from your computer or laptop when you sign in on the web. Amazing, right? LinkedPhone works where you work. 🙂

Can you highlight some of the other LinkedPhone features for me?


Learn more about our business features here. You get unlimited minutes and text messaging. You can store business contacts which are shared seamlessly across your team. Voicemail is delivered in the app, online, and by email so you never miss a beat. We also transcribe voicemail (provide a text version) free of charge so you can read your voicemail on the go. If you have team members, add them with a few taps. Everyone gets their own extension. We make it easy to share a common business number with your colleagues. Team members can use and download the app free and also use LinkedPhone on the web so they can talk & text from a web browser. LinkedPhone also lets you transfer calls easily. If you receive a customer call and need to transfer it to another team member, just tap on the appropriate team member and the call is transferred instantly.

Also included in your LinkedPhone account is a suite of powerful corporate-quality call menu options. In the industry, we call this “Virtual Receptionist” or “Auto Attendant”. With call menu options, you can set up open hours greetings, closed hours greetings, and voicemail greetings. Additionally, you can set up call routing so that calls are routed to the appropriate members of your team based on a caller’s needs. For example, when a caller presses “2” for your sales team, the call is routed to the team members you designate. If they’re on another call, the caller is put on hold with some nice music playing in the background, providing a professional and polished call experience. With Virtual Receptionist, you can set business hours so that phones ring only when you want them to. Finally, you can provide callers with a company directory so that they can reach a specific person on your team.

Last but not least, we provide an easy way to keep track of the conversations you and your team have with customers. We call it LinkedNotes. LinkedNotes helps your business effortlessly keep track of conversations, to-do’s and reminders so that everyone on your team is on the same page when dealing with a specific client. It’s a high-value customer relationship management tool (CRM) that everyone loves.

How much does LinkedPhone cost?


Technology has done wonders to bring down costs for small business owners. Get started with a business phone number across all local area codes in the U.S. or Canada for only $19.99. You can also select from thousands of toll-free numbers for only $39.99 a month. We believe in simple pricing without dizzying customers with add-ons and sneaky fees. Our plans include all features. With our Entrepreneur Plan you can connect up to three phones, whether they’re yours (cell phone, home phone, and desk phone) or team members (three cell phones or three office phones, for example). Online access to LinkedPhone through a web browser is included for you and everyone on your team, free of charge. We also provide plans for larger teams and for toll-free business phone numbers. Try LinkedPhone free today!


Set Up In Minutes


Use the phones you already have. No new stuff to buy.
No contracts. No appointments. No sneaky fees.

Choose a Number - Try Us Free!
Icon for selecting a local or toll-free business phone number
1. Select a Business Phone Number

Choose a local or toll-free business number or port current number. Unlimited business calls & text messaging.*

Icon for linking mobile phone to business phone number - Add mobile phone, desk, home, IP phone to LinkedPhone virtual phone system
2. Link Your Devices

Make & receive business calls on the phones & devices you already have. Add team members too. Personal numbers stay private. See how call routing works. Learn about the LinkedPhone mobile app.

Icon for virtual receptionist configuration and call menu options
3. Set Up Virtual Receptionist

Welcome greeting. Voicemail. Set business hours. Add call menu options. Set which devices ring. Learn more about Virtual Receptionist. Explore all LinkedPhone business features.


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