Virtual Receptionist Icon with Call Menu Option Quotes Cloud-Based Virtual Small Business Phone System

Virtual Receptionist &Call Menu Options


Automatically handle incoming business calls.
Create professional call menu options.
Route calls to any phone, colleague, or to an entire team.
Voicemail. Voicemail transcription. Company directory.

Get Started Free

PLAY SAMPLE

Virtual Receptionist Icon with Call Menu Option Quotes Cloud-Based Virtual Small Business Phone System

Virtual Receptionist &Call Menu Options


  • Automatically handle incoming business calls.
  • Create professional call menu options.
  • Route calls to any phone, colleague, or to an entire team.
  • Voicemail. Voicemail transcription. Company directory.

PLAY SAMPLE

What is LinkedPhone?


LinkedPhone is a cloud-based virtual phone system designed for small business owners. We offer business phone numbers across all area codes in the U.S. and Canada, including toll-free area codes. Learn more about LinkedPhone business phone numbers.

LinkedPhone is different from traditional business phone systems. Since our technology is cloud-based, you can connect with customers anytime, anywhere, on any device. Communicate with clients on any phone (including mobile phones, office IP phones, and landlines) or any computer that is convenient for you and your colleagues. Unlike traditional business phone systems, LinkedPhone is affordable and easy to set up. Get unlimited business voice & text messaging plus the important business features you need to grow your business.

What is LinkedPhone's Virtual Receptionist?


Virtual Receptionist is another professional feature we offer to all LinkedPhone customers, free of charge. Also known as ‘Auto-Attendant’, LinkedPhone’s Virtual Receptionist performs many of the same tasks that live receptionists perform, like greeting callers and routing them to the right person or team at your business. Virtual Receptionist is a cost-effective way to present a professional image 24 hours a day / 7 days a week. Even if you’re an entrepreneur, Virtual Receptionist conveys an established and professional image that delivers instant credibility for you and your business.

The best part about Virtual Receptionist is that you don’t have to spend thousands of dollars for a professional, corporate-quality phone system. There is no need to buy expensive equipment, hire specialized IT personnel to install servers and software, or study lengthy user manuals. Leave the hard work to us.

Virtual Receptionist requires only a few minutes to set up. Customize your very own call menu with a few taps, online or with our mobile app.

What can LinkedPhone's Virtual Receptionist do?


Call Menu Options

Call menu options automatically perform an action when a keypad button is pressed. For example, a caller may press 1 for store hours, press 2 for customer service, press 3 for billing questions, press 4 for voicemail, press 5 for company directory. What used to cost small businesses over $10,000 is now available from LinkedPhone for $19.99 a month.

Business Hours

All devices linked to your business phone number ring only when you want them to. You can configure Virtual Receptionist to handle calls differently when your business is open vs. when your business is closed. When your business is open, Virtual Receptionist routes calls based on caller input (for example, billing questions vs. technical support). When your business is closed, calls are sent directly to voicemail. Of course, you can customize these settings to accommodate your business needs.

Business Call Screening

If you're using your mobile device for business calls, LinkedPhone's call screening feature makes it clear which calls are business calls and which calls are personal calls. Before you pick up, you'll see the name of the person calling and, if applicable, the call menu option selected. This provides a quick heads up for the types of questions the customer might ask.

Welcome Greeting

A welcome greeting provides callers with a company greeting and, if you decide to set them up, a list of call menu options. A company greeting lets callers know they've reached the right number and gives them confidence that they're working with a professional business. You have three options for your company greeting. 1) Use your own voice 2) Use our excellent text to speech technology, or 3) Upload an MP3 file. You also have the option of working with our professional voice talent. If you're interested in professional voice talent, drop us a note with your script, your preferred voice among the samples below, and we'll work to get you the best possible pricing.

Male Voice Talent

Female Voice Talent

Call Routing

Route incoming business calls to the right person or to an entire team. You've likely called into a big company and heard "Press 1 for Customer Service" or "Press 2 for Billing". LinkedPhone provides the very same technology to you, without the hassle or the expenses. Virtual Receptionist routes business calls to mobile phones, office IP phones, and landlines. You can even talk and text on your laptop or computer. When routing calls to a sales team, for example, all phones ring at the same time until someone picks up (Simultaneous Call Routing). You may also configure your sales teams' phones to ring one at a time  (Sequential Call Routing) or to evenly distribute call loads across your team (Round Robin Call Routing). If your team is busy, the caller is placed in queue with hold music until someone becomes available. Lastly, you can set up a team voicemail box so that every unanswered call is attended to.

Play Informational Message

Play a message with important information you'd like to convey to customers. For example, a pre-recorded message can be used to relay business hours, office location, company website, email, special sales, promotions, company events, or general updates about your business. Again, you may use your own voice, use our advanced text to speech technology, or upload an MP3 file.

Voicemail & Voicemail Transcription

Business voicemail is sent instantly to the LinkedPhone mobile app and to any email address you specify. Our customers love this since they check email far more frequently than they do voicemail. LinkedPhone also transcribes your voicemail free. Read your voicemail anytime you're on the go.

Company Directory

When you add team members to LinkedPhone, a company directory is automatically created for you. There is no need to build or maintain a company directory manually as team members enter and exit your business. Callers may search for team members by name or extension.

Multi-Tier Call Menu

Multi-tier call menus ( a.k.a. sub-menu) provide additional call menus for teams and departments. Use this feature if you have a department that requires its own call menu. For example, if you have a customer service department, you can set up a multi-tier call menu customized just for that team - 'Press 1 for product support' and 'Press 2 for billing questions'. From here, you can direct callers to colleagues who are specialized in these areas.

Can I set up or change LinkedPhone's Virtual Receptionist on my personal cell phone?


You have the flexibility to set up and configure Virtual Receptionist on the web or on your cell phone with our mobile app. With LinkedPhone, there is no need to buy a separate cell phone for your business. Our mobile app adds your business phone number as a second number to your personal cell phone. This enables you to make modifications to your Virtual Receptionist in addition to communicating with customers using business caller ID. You’ll never have to give out or publish your personal phone number again. When you sign up for LinkedPhone online, you can download and use our app for free. If you have team members, they may use the app for free as well.

Is LinkedPhone's Virtual Receptionist easy to set up?


The elegance of LinkedPhone’s cloud-based virtual phone system is how easy it is to configure complex tasks. First, tap the keypad button you’d like to configure. Second, tap the function you would like to perform. Third, provide a name for your call menu option. If you’re setting up call routing, simply tap the people you’d like to route calls to. It’s really that easy. The images below illustrate how easy it is to set up a call menu option that routes calls to select team members.


Virtual Phone SystemSet Up in Minutes


Use the phones you already have. No new stuff to buy.
No contracts. No appointments. No sneaky fees.

Get Started Free

1. Select a Business Phone Number

Choose a local or toll-free business phone number or port current number. Unlimited business calls & text messaging.*

2. Link Your Devices

Make & receive business calls on the phones & devices you already have. Add team members too. Personal numbers stay private. See how call routing works.

3. Set Up Virtual Receptionist

Welcome greeting. Voicemail. Set business hours. Add call menu options. Set which devices ring. Learn more about Virtual Receptionist. Explore all LinkedPhone business features.

Man on laptop setting up LinkedPhone's cloud-based phone system

Virtual Phone SystemSet Up in Minutes


  • Use the phones you already have.
  • No new stuff to buy.
  • No contracts. No appointments.
  • No sneaky fees.

1. Select a Business Phone Number

Choose a local or toll-free business number or port current number. Unlimited business calls & text messaging.*

2. Link Your Devices

Make & receive business calls on the phones & devices you already have. Add team members too. Personal numbers stay private. See how call routing works.

3. Set Up Virtual Receptionist

Welcome greeting. Voicemail. Set business hours. Add call menu options. Set which devices ring. Learn more about Virtual Receptionist. Explore all LinkedPhone business features.